Return Policy

reenjefgreenenergy > Return Policy

Return Policy for Reenjef

At Reenjef, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand your rights and how to initiate a return.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:
  • Timeframe: Items must be returned within 10 days of the delivery date.
  • Condition: The item must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags, labels, and accessories intact.
  • Proof of Purchase: A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain types of items are not eligible for return, including but not limited to:
  • Personalized or custom-made products.
  • Perishable goods such as food or flowers.
  • Intimate or sanitary goods, including undergarments.
  • Sale or clearance items (unless defective or damaged).
  • Digital products or downloadable content.

3. Return Process

To initiate a return, please follow these steps:
  1. Contact Us: Email our customer support at info@reenjefgreenenergy.ng with your order number, item details, and reason for the return.
  2. Approval: Once your return is approved, we will provide you with a return authorization and the address for sending the item back.
  3. Shipping: Pack the item securely and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

Refunds are processed as follows:
  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
  • Refund Method: If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
  • Shipping Costs: Original shipping fees are non-refundable. If the return is due to our error (e.g., defective or incorrect item), we will refund the shipping cost.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item, contact us at info@reenjefgreenenergy.ng to arrange the exchange process.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:
  1. Notify Us: Contact us at info@reenjefgreenenergy.ng within 7 days of receiving the item.
  2. Provide Evidence: Include photos or videos of the damage/defect along with your order details.
  3. Resolution: We will provide a replacement or refund as per your preference.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:
  • Check with your bank or credit card company, as processing times can vary.
  • Contact us at

    Return Policy for Reenjef

    Effective Date: [Insert Date] At Reenjef, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return Policy carefully to understand your rights and how to initiate a return.

    1. Eligibility for Returns

    To qualify for a return, your item must meet the following conditions:
    • Timeframe: Items must be returned within 7 days of the delivery date.
    • Condition: The item must be unused, unworn, unwashed, and in the same condition as received. It must also be in the original packaging with all tags, labels, and accessories intact.
    • Proof of Purchase: A receipt or proof of purchase is required.

    2. Non-Returnable Items

    Certain types of items are not eligible for return, including but not limited to:
    • Personalized or custom-made products.
    • Perishable goods such as food or flowers.
    • Intimate or sanitary goods, including undergarments.
    • Sale or clearance items (unless defective or damaged).
    • Digital products or downloadable content.

    3. Return Process

    To initiate a return, please follow these steps:
    1. Contact Us: Email our customer support at info@reenjefgreenenergy.ng with your order number, item details, and reason for the return.
    2. Approval: Once your return is approved, we will provide you with a return authorization and the address for sending the item back.
    3. Shipping: Pack the item securely and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

    4. Refund Policy

    Refunds are processed as follows:
    • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
    • Refund Method: If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
    • Shipping Costs: Original shipping fees are non-refundable. If the return is due to our error (e.g., defective or incorrect item), we will refund the shipping cost.

    5. Exchanges

    We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item, contact us at info@reenjefgreenenergy.ng to arrange the exchange process.

    6. Damaged or Defective Items

    If you receive an item that is damaged or defective:
    1. Notify Us: Contact us at info@reenjefgreenenergy.ng within 7 days of receiving the item.
    2. Provide Evidence: Include photos or videos of the damage/defect along with your order details.
    3. Resolution: We will provide a replacement or refund as per your preference.

    7. Late or Missing Refunds

    If you haven’t received a refund within the expected timeframe:
    • Check with your bank or credit card company, as processing times can vary.
    • Contact us at info@reenjefgreenenergy.ng for assistance.
    .
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